Roundup · Call tracking
Best virtual phone systems with call analytics for small business (2026)
The short answer
For a small team that wants business numbers, apps and basic call reporting, Quo, KrispCall, Calilio and CallHippo are the budget-friendly cloud options; 800.com specialises in toll-free and vanity numbers. Aircall and Dialpad suit sales and support teams that want CRM integrations and AI call analysis; RingCentral suits companies that also want video and a full unified communications suite. None of these replaces call tracking for marketing attribution.
On this page 4 sections
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Analytics1 Score result
#1 virtual phone systems with call analytics for small business, by the Analytics1 Score: Quo (formerly OpenPhone) (80.5/100)
Scored from vendors’ own published pages with fixed weights; partner and sponsor status are not inputs. How the score works.
How to choose
- Numbers: local, mobile, toll-free or vanity, in the countries you need, and porting your existing number.
- Call analytics: call volume, missed calls, wait times, recordings, transcripts and AI summaries.
- CRM integration: calls logged automatically against the contact.
- Routing: business hours, queues, IVR menus and ring groups.
- Attribution: if you need to know which ad made the phone ring, you also need call tracking.
The ranking
Ranked by the Analytics1 Score, from evidence read on each vendor’s own site on 19 October 2026. Affiliate partners and sponsors are scored by the same rules as everyone else: being a partner or buying a placement has no effect on a score or a position. We have not tested these products in a live account.
- #1
Quo (formerly OpenPhone)
80.5/100
Best for: very small teams that want a shared business number on mobile
Business phone numbers with shared inboxes, calling and texting on mobile and desktop, rebranded from OpenPhone.
Score breakdown: 80.5 of 100
Criterion Points Weighted What we found Core jobs 4/5 24/30 4 of 5 core jobs statedquo.com Pricing transparency and entry price 5/5 15/15 Starter $19/user/month billed monthly ($15 annual); Business $33; Scale $47quo.com Privacy and consent 2.5/5 7.5/15 CCPA, SOC 2 Type IIquo.com Free plan or trial 3/5 6/10 Free trial (7 days)quo.com Setup effort 5/5 10/10 'Try for free' sign-up at my.quo.com/signupquo.com Integrations 4/5 8/10 Homepage integrations section lists 20 tools; public API and MCP serverquo.com, quo.com Support channels 5/5 10/10 Email tickets all plans; live chat Business+; inbound phone and dedicated onboarding on Scalequo.com - Numbers in multiple countries: not found on the vendor's pages
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- #2
CallHippo
78.9/100
Best for: small sales teams wanting a virtual phone with a power dialer
Virtual phone system with numbers in many countries, dialers, call recording and CRM integrations.
Score breakdown: 78.9 of 100
Criterion Points Weighted What we found Core jobs 5/5 30/30 5 of 5 core jobs statedcallhippo.com, callhippo.com Pricing transparency and entry price 5/5 15/15 Core Starter $18/user/month printed but labelled 'Custom pricing'/Contact Sales; mixed USD/INR tierscallhippo.com Privacy and consent 1.3/5 3.9/15 SOC 2 Type IIcallhippo.com Free plan or trial 3/5 6/10 Free trial (10 days)callhippo.com Setup effort 5/5 10/10 Self sign-up at callhippo.com/signupcallhippo.com Integrations 5/5 10/10 '100+ Integrations'; API docs linkedcallhippo.com, web.callhippo.com Support channels 2/5 4/10 Ultimate: 24x7 and phone support; Enterprise: dedicated account manager, WhatsApp/Slack supportcallhippo.com - Numbers in multiple countries: stated by the vendor
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- #3
Aircall
78.5/100
Best for: sales and support teams that live in their CRM
Cloud phone system with routing, SMS, AI transcripts and summaries and integrations with common CRMs and help desks.
PriceEssentials from $30 per licence per month, billed annually, minimum 3 licences (October 2026)
Score breakdown: 78.5 of 100
Criterion Points Weighted What we found Core jobs 5/5 30/30 5 of 5 core jobs statedaircall.io Pricing transparency and entry price 5/5 15/15 Essentials $30/license/month (billed annually per FAQ, min 3 users); Professional $50; Enterprise customaircall.io Privacy and consent 2.5/5 7.5/15 DPA, SOC 2 Type IIaircall.io, aircall.io Free plan or trial 0/5 0/10 No free plan or trial foundaircall.io Setup effort 5/5 10/10 Plans offer 'Get free access' sign-up; Enterprise via salesaircall.io Integrations 5/5 10/10 250+ integrations on all plans; REST API and webhooksaircall.io, aircall.io Support channels 3/5 6/10 Help center, email, phone on all plans; premium onboarding and prioritized support on Enterpriseaircall.io - Numbers in multiple countries: stated by the vendor
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- #4
Dialpad
78.4/100
Best for: teams that want AI transcription and coaching on every call
AI-native business phone, contact centre and meetings, with real-time transcription and call analysis.
Score breakdown: 78.4 of 100
Criterion Points Weighted What we found Core jobs 5/5 30/30 5 of 5 core jobs stateddialpad.com, dialpad.com Pricing transparency and entry price 5/5 15/15 Connect Standard $15/user/month (billing period not labelled); Pro $25; Enterprise contactdialpad.com Privacy and consent 3.8/5 11.4/15 DPA, CCPA, SOC 2 Type IIdialpad.com Free plan or trial 3/5 6/10 Free trial (14 days)dialpad.com Setup effort 5/5 10/10 'Try free' and 'Buy now' self-serve on Connectdialpad.com Integrations 1/5 2/10 Partner marketplace, no count; Admin and Reporting APIs on Premiumdialpad.com, dialpad.com Support channels 2/5 4/10 Help center; 24/7 phone support on Sell Advanced/Premium; 24/7 support on Connect Prodialpad.com - Numbers in multiple countries: stated by the vendor
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- #5
Calilio
65/100
Best for: small teams needing numbers in many countries
Cloud phone for calls and texts with local, mobile and toll-free numbers in 100+ countries and call analytics including AI transcriptions, summaries and sentiment.
Score breakdown: 65 of 100
Criterion Points Weighted What we found Core jobs 5/5 30/30 5 of 5 core jobs statedcalilio.com Pricing transparency and entry price 5/5 15/15 Standard $15/user/month monthly ($12 billed annually); Premium $35 ($28); Enterprise customcalilio.com Privacy and consent 0/5 0/15 None found on the vendor's pages Free plan or trial 0/5 0/10 No free plan or trial foundcalilio.com Setup effort 5/5 10/10 Sign up online at app.calilio.com/sign-upcalilio.com Integrations 2/5 4/10 Pabbly Connect, Chrome extension, HubSpot, Pipedrive, LeadHeed live; 4 'coming soon'; API/webhooks 'Coming Soon' on Enterprisecalilio.com, calilio.com Support channels 3/5 6/10 Support portal; 24/7 support on Premium; phone/WhatsApp and dedicated account manager on Enterprisecalilio.com - Numbers in multiple countries: stated by the vendor
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- #6
800.com
61/100
Best for: toll-free and vanity numbers with call tracking and forwarding
Toll-free, local, vanity and Canadian numbers with call forwarding, recording, voicemail transcription, AI call answering, SMS and call tracking and analytics.
Score breakdown: 61 of 100
Criterion Points Weighted What we found Core jobs 4/5 24/30 4 of 5 core jobs stated800.com, 800.com Pricing transparency and entry price 5/5 15/15 Startup $23/mo or $19/mo billed yearly (as printed); Small Business $59/$49; Enterprise custom800.com Privacy and consent 0/5 0/15 None found on the vendor's pages Free plan or trial 0/5 0/10 No free plan or trial found800.com Setup effort 5/5 10/10 Search and pick a number online, choose plan, manage in app.800.com800.com Integrations 3/5 6/10 Integrations page lists 25 entries, 18 available (7 coming soon); 800 API with docs at api.800.com/docs800.com Support channels 3/5 6/10 Help Center; customer service 9am-6pm ET Mon-Fri, tickets outside hours; phone (800) 800-4321800.com - Numbers in multiple countries: not found on the vendor's pages
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- --
KrispCall
Not yet scored
Best for: startups and small teams wanting an affordable cloud phone
Cloud telephony with virtual numbers, shared numbers, call recording and call analytics for small teams.
Why this tool is not yet scored
We could not confirm enough on the vendor’s own pages to score it: a score needs core-job evidence, a pricing fact and at least three of the other five criteria. It is listed so you can still consider it. Vendors can send documentation through the contact form.
Criterion Points Weighted What we found Core jobs 5/5 30/30 5 of 5 core jobs statedhelp.krispcall.com, help.krispcall.com, help.krispcall.com Pricing transparency and entry price 5/5 15/15 Starter $15/user/month, Advance $40, Max $60, Enterprise custom; 20% off annual (help-centre article; pricing page 403)help.krispcall.com Privacy and consent 0/5 0/15 None found on the vendor's pages Free plan or trial 0/5 0/10 No free plan or trial foundhelp.krispcall.com Setup effort 0/5 0/10 Not confirmed; main site returned 403 Integrations 1/5 2/10 Slack, Pipedrive, HubSpot, Pipedream integrations; API and webhook access on Advance+help.krispcall.com Support channels 4/5 8/10 Helpdesk; chat and support@krispcall.com; dedicated account manager on Enterprisehelp.krispcall.com - Numbers in multiple countries: stated by the vendor
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
- --
RingCentral
Not yet scored
Best for: companies wanting phone, video and messaging in one suite
Unified communications with business phone, video meetings, messaging and contact centre options.
Why this tool is not yet scored
We could not confirm enough on the vendor’s own pages to score it: a score needs core-job evidence, a pricing fact and at least three of the other five criteria. It is listed so you can still consider it. Vendors can send documentation through the contact form.
Criterion Points Weighted What we found Core jobs 5/5 30/30 5 of 5 core jobs statedringcentral.com, ringcentral.com, ringcentral.com Pricing transparency and entry price 0/5 0/15 Base RingEX plan prices not rendered in fetched page; add-ons from $25-$60; 'save up to 33% annually'ringcentral.com Privacy and consent 2.5/5 7.5/15 DPA, SOC 2ringcentral.com, ringcentral.com Free plan or trial 3/5 6/10 Free trial (14 days)ringcentral.com Setup effort 0/5 0/10 Free trial offered; self-serve purchase flow not confirmedringcentral.com Integrations 5/5 10/10 'over 600 pre-built integrations'; APIs at developers.ringcentral.comringcentral.com Support channels 1/5 2/10 Support site, community, 'Send a question' form; channels not specifiedsupport.ringcentral.com - Numbers in multiple countries: stated by the vendor
- Call routing or IVR: stated by the vendor
- Call recording: stated by the vendor
- SMS: stated by the vendor
- Call analytics: stated by the vendor
Evidence read 19 October 2026. “Not found” scores zero until a vendor page shows it.
Phone system, call tracking, or both?
A phone system records what happens on the call. Call tracking records what happened before it: the ad, keyword or page that made someone dial. Most local businesses that advertise need both, and most call tracking platforms forward to whatever phone system you use. Read call tracking explained.
Comparisons: Aircall vs CallHippo, Aircall vs RingCentral and Aircall alternatives.
Questions
- Can a virtual phone system track which ad a call came from?
- Usually not by itself. You can assign a separate number to each campaign, but only dynamic number insertion from a call tracking platform ties calls to individual website visits, keywords and pages.
Sources
Read next
Call tracking and attribution
Which ad, keyword or page made the phone ring?
Call tracking explained: how it works and who needs it
What call tracking is, how dynamic number insertion works, which businesses benefit, and what to check before you buy a platform.
How to track phone calls from Google Ads
Three ways to track calls from Google Ads (call assets, website call conversions and a call tracking platform), what each one misses, and how to set them up.
Analytics for local service businesses: what to track
A measurement setup for plumbers, HVAC, roofers, cleaners and other local services: Business Profile, calls, forms, booked jobs and cost per job.