Spec sheet · Call tracking
Aircall
The short answer
Business phone system with calls, SMS, AI transcription and call analytics in one platform.
On this page 4 sections
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Spec sheet
REF AIRCALL- Category
- Call tracking and attribution
- Covers
- Calls, SMS and messaging in one platform
- AI
- Call transcription, notes, sentiment and topic analysis
- Integrations
- 250+ incl. Salesforce, HubSpot, Zendesk, Pipedrive, Shopify
- Free plan or trial
- Free trial access
- Starting price
- Essentials from $30 per licence per month, billed annually (minimum 3 licences)As of October 2026, from Aircall’s pricing page. Prices change; check before buying.
What Aircall does
Aircall is a phone system for sales and support teams: calls, SMS and messaging in one platform, with AI assistants that transcribe calls, capture notes and analyse sentiment, topics and key moments. It lists more than 250 integrations, including Salesforce, HubSpot, Zendesk, Pipedrive and Shopify.
It is a phone system, not marketing attribution. It tells you how calls are handled and what was said; it does not swap numbers on your website to tie a call to an ad. Teams that need both often pair a phone system with a call tracking platform.
A good fit for
- Sales and support teams replacing desk phones.
- Teams that want call transcripts and notes logged in the CRM automatically.
Probably not for
- Marketers who only need to know which ad made the phone ring; use call tracking.
- Very small teams below the plan's minimum number of licences.
Alternatives
- CallRail: Marketing attribution for calls.
- RingCentral: Unified communications suite.
- CallHippo: Cloud phone system with dialers and AI voice agents.
Where we discuss Aircall
- Aircall pricing: licences, minimums and add-ons
- Aircall vs RingCentral: business phone systems compared
- Aircall vs CallHippo: cloud phone systems compared
- Best virtual phone systems with call analytics for small business (2026)
- Call tracking explained: how it works and who needs it
- Analytics for local service businesses: what to track
This spec sheet is based on Aircall’s own published materials, read on 18 October 2026. We have not run the product in a live account, and features change; confirm anything important with the vendor. Aircall is a trademark of its owner; its mention here does not imply endorsement. See our editorial policy.