Comparison · Call tracking
Aircall vs CallHippo: cloud phone systems compared
The short answer
Both are cloud phone systems for sales and support teams with IVR, recording, transcripts, analytics and CRM integrations. Aircall sells per licence with a three-licence minimum and unlimited US and Canada calling on every plan, and puts AI voice agents, conversation intelligence and 250+ integrations at the centre. CallHippo has a wider plan ladder, a free tier and separate lines for high-volume outbound, WhatsApp and shared inboxes. Neither is the better product in general: the choice turns on team size, call volume and which CRM you live in.
On this page 5 sections
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Side by side
| Aircall | CallHippo | |
|---|---|---|
| Entry plan | Essentials $30 per licence per month, billed annually | Starter $18 per user per month (1,000 US and Canada minutes) |
| Minimum seats | 3 licences (25 on Enterprise) | None stated on core plans; 50 on Enterprise |
| Free option | Free trial access; 50 free AI Voice Agent minutes a month | Basic plan free for the first 6 months, then an upgrade is required |
| US and Canada calling | Unlimited on every plan | 1,000 minutes on Starter, unlimited from Professional |
| Recording and transcripts | Recordings and AI transcripts from Essentials | Recordings and transcription from Professional |
| Analytics | Basic dashboards (six months of data) on Essentials; user-level analytics and live monitoring on Professional | Basic analytics on Starter; live monitoring and leaderboards on higher tiers |
| Dialers | Power Dialer on Professional | Separate High-Volume Outbound plans with auto-pacing dialing |
| Integrations | 250+ | Zapier, Slack and webhooks on Starter; HubSpot, Salesforce, Pipedrive and Zoho from Professional |
When Aircall fits better
- Your team works inside a CRM or helpdesk and you want the phone to log everything there through a ready-made integration.
- You want unlimited US and Canada calling, recordings and transcripts on the entry plan.
- You plan to use AI voice agents or conversation intelligence for coaching.
When CallHippo fits better
- You are one or two people and a three-licence minimum would mean paying for empty seats.
- You want to start free and move up a long plan ladder as volume grows.
- Outbound calling volume is the main job, or you also want WhatsApp Business in the same vendor.
What neither one does on its own
A phone system records calls but does not, by itself, tell you which ad or keyword made the call. If marketing attribution is the question, pair the phone system with a call tracking platform or use the phone system's integration with one. See call tracking explained.
More choices: best virtual phone systems and Aircall alternatives.
Based on each vendor’s published features as of October 2026. We have not tested these products in a live account. Product names are trademarks of their owners.
Questions
- Does Aircall have a minimum number of users?
- Yes. Aircall's Essentials and Professional plans require at least 3 licences, and Enterprise at least 25, according to its pricing page in October 2026.
- Is CallHippo free?
- CallHippo's Basic plan is free for the first 6 months, after which its pricing page says an upgrade to Starter is required (October 2026).