Spec sheet · CRO and testing
Tidio
The short answer
Live chat, AI agent and help desk for small online stores, with chat-attributed revenue reporting.
On this page 4 sections
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Spec sheet
REF TIDIO- Includes
- Live chat, Lyro AI agent, help desk, Flows (behaviour-triggered messages)
- Channels
- Website chat, email, WhatsApp, Instagram, Facebook Messenger
- Reporting
- Conversations automated, hours saved, chat-attributed revenue, purchase attribution
- Stores
- Shopify and WooCommerce, with live product and order data
- Free plan or trial
- Free plan (50 billable conversations a month); 7-day trial, no credit card
- Starting price
- Not published clearly on the vendor’s site; check with Tidio.
What Tidio does
Tidio combines live chat, an AI agent called Lyro and a help desk that pulls email, chat, WhatsApp, Instagram and Facebook Messenger into one inbox. Its Flows feature opens conversations based on visitor behaviour, such as exit intent or an item left in the cart, and can show product cards in the chat.
For a measurement reader, the interesting part is the reporting. Tidio says it shows conversations automated, support hours saved and revenue attributed to chat, with purchase attribution and product engagement tracking on Shopify and WooCommerce. Treat chat-attributed revenue as the vendor's attribution, not an incremental figure: a shopper who chats and buys might have bought anyway. A holdout test (chat off for a share of visitors) is the honest way to measure lift; see A/B testing for small business.
A good fit for
- Shopify and WooCommerce stores that answer the same pre-sale questions every day.
- Small teams that want chat, email and social messages in one inbox.
- Stores testing whether proactive chat on exit intent recovers abandoned carts.
Probably not for
- B2B sites whose goal is a booked demo, where a form or scheduler may convert better.
- Teams that need chat data in a warehouse for their own attribution model; check export options first.
Alternatives
Where we discuss Tidio
- Tidio pricing: Free, Starter, Growth and Plus
- Tidio vs Intercom: live chat and AI support compared
- Best live chat software for small business websites (2026)
- Intercom alternatives: 5 options compared
- A/B testing for small business: traffic and significance
- Analytics for Shopify stores: what to measure and how
- Heatmaps and session recordings explained
This spec sheet is based on Tidio’s own published materials, read on 19 October 2026. We have not run the product in a live account, and features change; confirm anything important with the vendor. Tidio is a trademark of its owner; its mention here does not imply endorsement. See our editorial policy.